You are correct about Sonos not needing permissions - this is why I edited my earlier post. If the Plex software is included on your QNAP device, then it’s likely QNAP will be able to assist - but it would also be more likely that you don’t need to adjust any permissions at all. All I can say is I had a similar problem, and that was what fixed it. Your system is different as you are using QNAP - I can’t assist you with that.
Hi can’t say for sure what you’ll need to do as my NAS is a Pi running Linux and I just used the CHMOD 664 command to alter file/folder permissions for the user that the Plex service utilises.
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